POSTAGE PRICES
PLEASE NOTE WE MAY UPGRADE YOUR METHOD OF POSTING IF WE FEEL IT WILL BE MORE SECURE
(THERE WILL BE NO EXTRA CHARGE FOR THIS SERVICE)
Packaging. We do not supply free gift boxes. They are available to purchase from each item's listing page. Items will NOT come cased or boxed unless it specifically states it in the description.
Most orders paid by 10am Monday to Friday will usually be dispatched the same day, unless we are closed or it is an English bank holiday.
For non-UK destinations, tracking can take several days to start updating.
Special Delivery is next working day for the UK, and a signature IS required. Royal Mail guarantees an attempted delivery by 1pm the next working day.
If an item is purchased as Special Delivery on a Friday, Royal Mail now guarantees delivery on the Saturday. Sunday delivery is much more unusual, but can happen, although we cannot choose it.
Customs, duties and taxes
All orders are dispatched from the United Kingdom. For orders delivered outside the UK, import duties and taxes are normally settled by us before delivery, so there should be nothing extra for you to pay.
The one exception is Gibraltar, where any import charges are payable by the receiver.
Please note that each country sets its own rules and some delivery companies add their own handling fees, so we can never be 100% sure that no charge will be made on delivery.
Delivery times
This is where it gets difficult! In the UK, the only service Royal Mail guarantees is Special Delivery, with its hefty premium in cost. No other service is guaranteed. Royal Mail has its delivery "aim" – second class 2–3 days and first class next day – which, to be honest, is pie in the sky and rarely achieved!
From experience, the reality is far from this: second or first class can take anything from 1 to 10 days, although usually closer to 3–5 days. Even the tracked services can be the same, but you can see on the tracking how long it spends at each point. One recent Tracked 48 took 12 days to be delivered. The customer could see we had dispatched on time, but was understandably frustrated at Royal Mail's delays.
International orders are sent with Royal Mail, then handed to your own country's postal service, which processes and delivers them. For example:
- Destination USA: Royal Mail collects and processes > USPS processes in the USA and delivers.
- Destination France: Royal Mail collects and processes > La Poste processes in France and delivers.
We WILL send an email once your order is dispatched with the shipping details, but if you need help then please contact us!
Returns
- Please contact us and tell us you want to return an item or order.
- Goods must be returned within 30 days of purchase.
- Items are returned at the customer's cost and remain the customer's responsibility until they arrive at our offices. Please get a proof of postage or receipt, or send via a tracked service, because if your return is lost by Royal Mail the sender (yourself) has to claim, and we will NOT be able to refund until we have the goods at our offices.
- Refunds can only be made to the originating account, i.e. we can't give the refund to someone else.
- Please return any boxes or bags that came with your order if returning a complete order.
- We do not EXCHANGE items, we only refund. This is due to the time taken to process an exchange and the back-and-forth with the customer over their new requirements.
- The customer is responsible for the items until they have arrived at our offices.
- The cost of the return postage is to be paid by the customer.
The above does not, and by law cannot, affect your statutory rights. If you have any questions please let us know, or alternatively contact your local Trading Standards office, who will be more than happy to help you.